i got quadruple sat tonight at work, and one of the ladies at one of my tables told me how ridiculous it was that it took 15 minutes to get her drinks. i didn’t think it took 15 minutes, but then again, i was busy running around. i apologized and told her i was trying my best. she spoke to my manager and he told me to not worry too much about it. later in the night, i notice she begins to be so polite and kind towards me. it was strange because she was very angry earlier, so i approached my manager and asked what he did. he said he didn’t do anything, he didn’t even comp the food. i go back at the end of their meal and apologize for the wait and the lady’s husband reassures me it’s fine. he then goes on to tell me he worked at an italian restaurant back in ‘92 serving. it was off of park road but didn’t exist anymore. he didn’t look old at all, maybe mid-30’s, i was surprised. he ended up leaving me a $20 bill on a $63 check. 15 minutes to get drinks? i understood his wife’s anger, but serving? i’m glad he could see i was trying and i’m glad he understood it.
-ratha, 8:48pm, 8.5.17